For all of Initial Tropical Plants' expertise, knowledge, skillful designs, and superior plant products, our reputation ultimately hinges on our services. Initial Tropical Plants has a strong relationship-oriented culture, with services individually tailored to support each client's strategic objectives. It's what we're known for in the industry. We call it our "fabled service."
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Everyone...
Every Initial Tropical Plants coworker — including our service and support teams, supervisors, concierges, sales representatives, and branch and senior management — is responsible for identifying opportunities to personalize and "wow" with our office plant services. The appearance of your initial plant design will be maintained through superior plant care, cleaning, feeding, pruning, and replacements if needed. Initial Tropical Plants team members consistently surpass customers' expectations through outstanding design, superior products, incredible responsiveness, genuine interest and inventive problem solving. That's what our fabled service is all about.
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Every day…
At Initial Tropical Plants, delighting the customer is not a "sometimes thing", a chance or accidental outcome. Every day means that we must consistently demonstrate our commitment to service excellence. Day in and day out, we set out to earn our reputation for dependability, quality and performance. This means the initial appearance of your office plant design is how your plants will still look on day 10, day 100, and day 1000. That's how Initial Tropical Plants earned and maintains its well-deserved reputation for fabled service.
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Each Customer …
Each Initial Tropical Plants' customer has unique needs. We take that into consideration from initial plant design, through installation, to ongoing maintenance. When we are on a customer's premises, we focus all our attention on that customer, that project and serving that relationship. This is how we ensure that Initial Tropical Plants provides the highest possible value to our customers. Our remarkable growth is attributable to the loyalty and endorsements of our customers, who have made Initial Tropical Plants the largest indoor and office plant company in the world.
Everyone, Every day, Each Customer.
And so, the fable continues.
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